Commerce Cloud
Business First
Put the RedPrairie Commerce solution on the cloud and what do you get? A proven, scalable, world-class commerce platform with a long history of running mission critical applications for top businesses across the globe as a fully hosted and managed service offering. Or simply: RedPrairie Commerce Cloud.
Our Commerce Cloud streamlines the implementation and operation of your e-Commerce environment so you can focus on what you do best - managing your business, not maintaining hardware and trouble-shooting software issues. In fact, by taking advantage of our state-of-the-art Savvis Data Center, you can deploy an e-Commerce site easier, faster, and less expensively than otherwise possible. RedPrairie leverages excellent partnerships, economies of scale, and our deep software expertise to provide guaranteed uptime rates with world-class security.
Balance customer demands with the bottom line
Online retailers face competing sets of priorities. Customers want relevancy, speed, competitive prices, brand confidence, the ability to shop from any channel they choose and flexible fulfillment options (i.e. ship to home, pickup from store). But retailers want increased traffic, better customer engagement, a personalized customer experience, increased conversion and basket size, cross-sales, up-sales, availability on every channel and brand loyalty.
The RedPrairie Commerce Cloud provides the intelligence, visibility and flexibility to meet all of these and more. With a wide range solutions for the multiple challenges and business requirements of e-Commerce and All-Channel Commerce, when you put your business on the RedPrarie Cloud, the sky's the limit.
Key Solution Offerings
e-Commerce Facing
• Multi-branded websites & microsites
• SEO Optimized
• Embedded/advanced search
• Best in class retail widgets
• Product image zoom
• General and personalized upsells/cross-sells
• Social and email interaction
• Real-time inventory visibility
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• Category browsing
• Multiple delivered checkout options
• Pre-delivered 3rd party integrations (payment, tax)
• Customer Engagement Management (Loyalty)
• Customer Self Service
• PCI/PA-DSS Compliance
• SSL Data encryption
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Merchandising Facing
• Multiple product catalogs and assortments
• Microsite creation and administration
• Unlimited product attribution
• Multi-lingual content
• Content management
• Search/Searchandising
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• Product upsell/cross-sell
• 30+ rules based promotions
• Multiple price lists
• Multiple currencies
• Standardized import and exports
• Google Analytics
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Contact Center
• Customer Management
• Catalog/Product/Content search
• Product recommendations
• Cross-channel order management
• Customer, product and order search
• Order exception handling
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• Order and shipment accommodations
• Order and shipment visibility/tracking
• Loyalty tracking
• Gift registries and wish lists
• Case and Task management
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Store Center
• 360° customer management
• Customer, product and order search
• Virtual Closet
• Style preferences
• Gift registry and wish lists
• Customer Service and Order Management
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• All-Channel quotes and orders
• Loyalty tracking
• 360° product information
• Product inventory availability
• Store fulfillment (store pickup, store shipment)
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Hosted Service
• SLA driven production uptime
• 24x7 Network Operations Center and systems
• 5 world class data centers
• Hardware upgrades to maintain performance objectives
• World-class physical security
• SAS – 70, PCI-DSS Certified
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• Application monitoring and management
• Patch deployments
• Sophisticated and scalable backup environment
• Software, 3rd party and hardware upgrades
• DB admin tasks
• Manage internet connectivity
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