Contact Center & Order Management

Give your customers the service they deserve—every channel, every time

Nothing is more frustrating to customers than not being able to get the information or service they need. And nothing will make them former customers faster. However, many customer support operations are so segmented that associates are unable to access information or take the necessary steps to remedy an issue.

RedPrairie Contact Center & Order Management gives call center agents and other customer-service representatives full visibility to real-time order status and the tools they need when issues arise. With a 360-degree view of all transactions, Contact Center & Order Management empowers your associates and satisfies your customers.

Gain an all-channel view of your business

RedPrairie Contact Center & Order Management allows you to track cross-channel and cross-brand transactions for both individual customers and large business accounts. Because it provides insight into inventory and activities across the enterprise, customer service representatives always have the latest information at their fingertips. Contact Center & Order Management provides:

• Customer profile management
• Case and task management
• Order lifecycle management
• Automatic escalation trees and alerts
• Returns management (credit or exchange)
• Cross-channel inventory availability
• Detailed product, cross-sell and up-sell information

You have worked hard to build your brand and a loyal customer base. Protect them both with RedPrairie Contact Center & Order Management.