Feedback Management

Going to the source
Increasing competitive pressures force organizations to continuously improve operations – those who don’t change fall behind. But in large companies with many sites, how can you know where improvement opportunities lie? One answer is to go to the source.

Continuous Improvement
Continuous improvement comes from a combination of corporate analysis of results and field generated suggestions.

The best way to understand how corporate initiatives are impacting field operations, and what improvements could be made, is to get feedback directly from those affected. Feedback Management is a simple to use, automated approach for gathering site-specific data and narrative feedback.

Feedback Management provides three valuable types of information to corporate management. The first is verifying if and when corporately assigned tasks were completed. This accurate, site-specific compliance data is essential to understanding the results of corporate initiatives.

The second is narrative feedback on the tasks involved – was sufficient inventory available? Were racking or displays hard to construct? Were the instructions clear? This provides valuable input for improving future programs, as well as assessing results.

The third type of feedback is suggestions for improvement in processes, materials, equipment, training, instructions or anything else that might improve operations and results. These suggestions, coming from people on the front lines, are often where real innovation comes from and where competitive advantage, whether incremental or dramatic, can be found.

By combining accurate, timely compliance data with informative front-line narrative, Feedback Management helps companies better evaluate performance and continuously improve operations.