RedPrairie Industry Report

June 10, 2010

Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing

In past research on retail workforce management topics, RSR has found that retailers struggle to achieve greater flexibility: store managers need to be able to react more quickly to changes in the selling environment, whether because of traffic or sales outpacing budgeted labor, or because of the need to reduce labor to match lower demand. Unfortunately, the challenge primarily has been to match labor against an unprecedented shift in consumer behavior – either shopping and spending less, or at a minimum being much more rigorous about purchases in general.

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