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About Us


MISSION

Everything We Do Creates Certain Economic Value

This is the guiding principle by which we approach every aspect of our work at RedPrairie. At the most fundamental level, our purpose is to create CERTAIN economic value for our customers, stakeholders and RedPrairie; and to do this better than anyone else.


VALUES


 
 
 
Commitment We do what it takes to get the job done right
RedPrairie is committed to delivering solutions that work for you. Our on-time and on-budget project success rate is 2.5 times the industry standard (Source: Standish Group, 2009). Over the last three years, our annual worldwide post-contract support renewal rate has been over 90% on a dollars basis. But we know our true accomplishments are in the productivity gains, competitive advantage, and new ideas we bring to you.

   Customer
Focus		 We are focused on customer success
While we understand the best experience with any company is difficult to parse into black and white, RedPrairie can say that 85% of our customer's questions are resolved on the first call to our customer support line, and 95% of those calls are resolved within four hours. Nearly 80% of RedPrairie's workforce is dedicated to direct customer service. But in simple terms, we are convinced that RedPrairie's continued success is dependent on our ability to make our customers feel confident and secure.

   Proven
Solutions 		We offer solutions that are proven and trustworthy
Over 34,000 customer sites in over 40 countries. Nearly 35 years of experience. RedPrairie customers rely on our solutions to deliver immediate increases in productivity and faster return on investment. We have a history of innovation - we led the way in offering an integrated WMS - Labor - Transportation suite, component-based SOA architecture in supply chain, end-to-end retail and supply chain solutions, and a broad-reaching productivity platform. Allow us the opportunity to apply the same success to your organization.