News Articles
September 4, 2009
Usability solves the Rubik’s Cube of workforce management
Workforce scheduling and administration should be designed with the site manager in mind, not the software engineer or the corporate project owner.
Usability solves the Rubik’s Cube of workforce management
By Jon Lawrence, RedPrairie
Fast Company, September 3, 2009
In this tight economy, retailer and hospitality operators today increasingly rely on workforce management tools in order to achieve greater returns on their labor investment. The problem with many of these tools is that they are over-engineered without keeping the end user in mind. By the time a store manager finishes scheduling the staff and processing payroll, she may feel like she had just tried to solve a Rubik’s Cube for the first time. No wonder there is often significant resistance to the rollout of new workforce management applications.
It doesn’t have to be that way. Workforce scheduling and administration should be designed with the site manager in mind, not the software engineer or the corporate project owner. Workforce management solutions shouldn’t have so many bells and whistles that store managers can’t see clearly because of all the noise popping up on their computer screens. In helping retailers and hospitality operators implement new workforce management systems, we learned that managers often have to spend as much as two to three hours on scheduling with their current applications and processes. Technology is supposed to make their lives easier… instead, it is over-complicating it.
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