Support and Maintenance

Great support starts with great relationships
Our teams are focused on collaboration that adds value to your organization. We understand the pressures and difficulties your business faces. That's why we back up our inventory, transportation and workforce management solutions with support and maintenance teams who are dedicated to working side-by-side with you to solve your biggest business challenges.

Need help now? Call us.
If we can be of any help to you, call our support hotline at 800-990-9632, or use the Customer Login.

24/7 support

We staff our support desk with experienced RedPrairie personnel who are always available—24 hours a day, 7 days a week, 365 days a year.

Local language support

We operate support centers around the world with local language capabilities. Our solutions are translated in 14 different languages in over 50 countries.

Wide range of resources

Our support teams are staffed with experts across a wide variety of disciplines—from developers to database analysts and systems engineers—so you get the right team for your unique support needs.

On-going updates

We meet face to face with most of our customers each year, so you can update us on your current business challenges, and we can share new technology developments. We work together to capture key feedback, and can share a detailed overview of your support calls broken down by topic and priority so together we can proactively identify training requirements or other underlying concerns.