Our Support—by the Numbers

At RedPrairie, we work hard to deliver fast and accurate customer support. It’s one of the reasons our customers tell us they come back to RedPrairie when they have a new challenge to solve.

Commitment

• Nearly 80% of RedPrairie’s workforce is dedicated to direct customer service
• 80% of RedPrairie services employees are onsite at customers
• 1000+ customer employees receive training and support on-site yearly

Fast Response

• 85% of customer questions are resolved on the first call
• 95% of calls are resolved within 4 hours

Long-term Relationships

• 100 of our customers have been with RedPrairie 10+ years
• 50% of customers have 2+ RedPrairie solutions
• Over the last three years, our annual worldwide post-contract support renewal rate has been over 90% on a dollars basis
• 98% of participants in our user groups have been members for 2+ years