Workforce Management
Driving increased productivity across the enterprise
In today's highly competitive marketplace, where superior service is often the distinguishing factor in customer retention and market growth, it's critical that employees at all operational levels contribute effectively to corporate financial and service goals. But too often managing workforces across operational disciplines is disjointed – with separate, and sometimes conflicting, goals and standards. RedPrairie helps solve this problem with a comprehensive, enterprise-wide solution for effectively managing your workforce.
Workforce Management Solutions
Exceptional customer service
It's critical that employees at all operational levels contribute effectively to corporate financial and service goals, but too often managing workforces across operational disciplines is disjointed, with separate and sometimes conflicting goals and standards.
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Doing it the right way
Fair and accurate labor standards can significantly impact the performance of workers in retail, distribution and manufacturing. The key is not only how these standards are set, but the job design that sits behind them.
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Collecting, analyzing, managing
Remember the quaint old days when time & attendance was all about punch cards and payroll interfaces? It's a different story today. More than collecting data, it's about making your workforce more productive and seeing that your customers are well-served.
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The right tools
Juggling staffing decisions based on demand, union rules, government regulations and employee preferences can be a daunting task. Throw in the need to track and reward performance and it's just about impossible without the right tools.
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Working smarter
With so much work to be done and often conflicting demands on workers' time, can you ensure you always have the right people doing the right tasks to meet corporate objectives? Execution Management solutions can help you schedule the right people, get them working on the right tasks, and provide store-specific compliance data and feedback.
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RedPrairie Site Manager™
By displaying daily tasks and actions on a single screen or mobile device, managers can see what needs attention quickly and easily, completing each task with just two or three clicks - even while on the sales floor. The result is less time in the back office, and more time in front of customers. More
Untether Your Workforce
RedPrairie Mobility applications empower the workforce with the knowledge and tools they need to better perform their jobs, interact more effectively with customers, and communicate from the floor or remote locations. More
The full Workforce Suite of integrated applications includes:
RedPrairie's Enterprise Workforce Management provides a common set of performance-based tools to support corporate management, frontline supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. The starting point is a clear definition of the work required through engineered standards and optimal methods for performing each task as efficiently and safely as possible. Based on this foundation and demand-based forecasts, workers are scheduled, tasks assigned, performance is measured, feedback is provided and incentives are computed and paid. In addition, online training is provided along with supervisor-based coaching to bring all workers up to required levels of proficiency. It's a complete approach designed to make your workforce as productive as possible, reduce labor costs, and improve customer service.
"Using RedPrairie's Site Manager™, Duane Reade has been able to reduce manager administration time by roughly 50% at each of our 250+ locations. The daily tasks that once took hours to perform are now at their fingertips and most are completely automated. Critical information that our managers used to spend a significant amount of time on by running generic reports is now pushed to them on one screen, prioritized, resulting in maximized productivity, efficiency and return on labor."
Marty Reynolds,
District Manager, Duane Reade (February 2010)
"Workforce Management is a competitive advantage for us, helping us gain additional business. It brings credibility to our claims of reduced customer costs."
Steve Sargunaraj,
Global Contract Logistics Process Manager, UTi
"We were able to reduce our workforce by 20 percent, but actually increase throughput. We estimate that's saved us about a million dollars."
John Guy,
Vice President of Supply Chain and Distribution, Briggs & Stratton Corporation
"Our overall throughput is up 25.87%. We have reduced our monthly warehouse expenses from 2.99% of net sales to 2.55% (and declining). This equates to an average of $50,000 savings per month."
John S. Teixeira
Vice President of Operations, US Foodservice, Cincinnati